Customer Testimonials

Let's just say Austin is a stand up guy who sticks to his word. Made a deal with him via text before I ever got to the dealership and he stood by it when I arrived without any stereotypical sales guy BS (upsale, hard sell on the extra insurances, bait and switch etc.) The only other person I dealt with was Stacy Perry the FInance Manager and she was great as well. I got nothing but love for these folks. Wish I could say the same for Toyota Carlsbad. They are the biggest dealer in the area....they act like ...

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Let's just say Austin Nguyen is a stand up guy who sticks to his word.  Made a deal with him via text before I ever got to the dealership and he stood by it when I arrived without any stereotypical sales guy BS (upsale, hard sell on the extra insurances, bait and switch etc.)  The only other person I dealt with was Stacy Perry the FInance Manager and she was great as well.  I got nothing but love for these folks.  Wish I could say the same for Toyota Carlsbad.  They are the biggest dealer in the area....they act ...

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Just bought a 2017 TRD today. Great no hassle price and even better service from Salesman Ti. I shopped for a truck for 2 weeks and finally got the best deal by Ti here at Mossy. Finance Manager Will was awesome. Great rate and didn't try to force unnecessary options or extras into your contract. Thank you both for making buying a truck a pleasant experience.

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Above and beyond service! I find it truly exceptional when individuals have nothing to gain from an interaction and choose to do the right thing without any regard for reciprocity.  This interaction was with the Mossy Toyota Sales Staff, Sami Amiri, specifically.   On several occasions Sami helped me with my leased vehicle, knowing I was not interested in purchasing or leasing another vehicle now or well into the future. In fact, I was moving out of the country and Sami was well aware of that.  That said, Sami continued to be attentive to my questions and delivered exceptional customer service ...

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This is a 5-star review of Ty.I have spoken to four other Mossy employees regarding a situation yet it was only on my 5th call where Ty answered the call and my question. Ty answered my question directly, researched what he didn't know immediately and was extremely efficient about it. Who would you want to buy a car from, a mumbling double talker or a clear and solutions-based guy...With my experience with him, I'd suggest that you talk to Ty about your car purchasing needs. While some people hem and haw searching for answers they don't have or ...

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I was passing through from out of town when my car needed maintenance. Carl from Service was super helpful and friendly -- great to have him on the Mossy team 🙂

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Gave them a call to check out a used car after having a horrible experience at another dealership in Carlsbad. Ty answered the phone and made an appointment with us for that same day. He made sure our certified pre-owned vehicle was detailed before we got there even though it had recently arrived to their lot. Ty knew the ins and outs of the car and answered all of our questions honestly. He is very approachable and seems like he will do his best to help you find a car that will meet your needs. In our case, he made ...

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I bought my first car at Mossy Toyota. I am thrilled that the whole process was very professional and seamless. James, from the internet sales department, was straightforward and honest with the negotiation. It was a relief to do negotiations with him because I have been lied to in the negotiation processes in other dealerships. We were able to agree on a deal and everything was just as advertised. I am happier now knowing that I wasn't lied to. As soon I got to the dealership an hour later, the car was there. This was also a relief. I been ...

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I was the victim of a hit and run accident on Christmas, which totalled my primary vehicle. So, head already hurting, I went into Mossy Toyota Pacific Beach the following day to start the painful process of buying a new car. Imagine my surprise discovering sales folks like Tyrone, who bravely answered all of my pedantic questions, allowed me to immediately jump into a car and take it for a spin, just to do it again with the next, and worked within my budget to narrow down my short list to three of their vehicles. Tyrone helped me despite, he ...

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I have been a Mossy Toyota customer since 2003. An incident occurred on Nov 2019 after I had my car serviced which I addressed with Mossy Toyota. I am glad and thankful that they rectified the mistake and made necessary arrangements to ensure my concerns were addressed. Mr. Richard Carver was very helpful as he has always been. He has been my service rep as long as I have been a Mossy Toyota customer and have always been impressed with his professionalism. Lastly, I just saw the email reply from gina@mossy and thanks for reaching out. That is why I have ...

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